Live and Learn…Social Media Style

Ever since the early days of the internet, you know back when we were all innocent, happily posting away, giddily anticipating as the square with the lightening (complete with sound effects) gave way to the one with the triangle…(or am I the only one who remembers the early days of dial up AOL?) There have also been warnings, few and quiet at first, becoming stronger and more dire as the years flew by…protect yourself and more importantly, your INFORMATION! Hackers are EVERYWHERE and they are looking for YOU!
As a college student I took the warnings with a grain of salt, taking the usual precautions: anti-virus software, awesome (I thought) passwords. Later as I became wiser and more involved with social media; I became a blogger, then later a public affairs officer and then a social media consultant; I became even more savvy to the evils of phishing, trojans, keystoke viruses and web/spider trawlers A.K.A. Hacker scum with nothing better to do than ruin your day, week, life…

However, as aforesaid social media consultant I had grown comfortable with my knowledge…a dangerous thing. I assumed I was safe..it would never happen to me…until it did.

Sometime yesterday my GMail account was viciously hacked. 623 emails (EVERYONE in my address book) was sent an untitled email with a link that appeared to be from Google but was actually a virus. Not only was this bad for my social life, but the emails that went out also went out to people I had sent resumes to, people that trusted me in my network (including government, politics, the military, social media and the entertainment industry) now all exposed for the world to see. The link was also conveniently posted to my Facebook, Posterous, Twitter, Tumblr, LinkedIN and FriendFeed pages just in case you somehow missed the email! I was not only angry I was mortified!
To top it off when I decided to be proactive and change all my passwords I discovered my Google account had been disabled for a violation of TOS (since my ADsense address is also in my address book, Google was also sent the virus!) And I guess they don’t appreciate that sort of thing.
Well I immediately contacted them, Facebook, Twitter and most of my other services to let them know what was going on. Thankfully Google did not take the most extreme measure which would be to ban me forever from all Google services, but I did get a really stern email about taking preventitive measures in the future which made me feel about two inches tall. And I of course had to send out about a million emails, tweets and posts to apologize for the hacking, which more than a few did not take lightly.
Well, what’s done is done. Did I learn anything? Hell yes. Am I a little humbled by my experience? Absolutely. Am I getting new virus software, changing passwords and encrypting the hell out of everything? Duh.

Live and Learn.

Should PR and Media Pro’s Offer Opinions?

I was recently contacted by Jess Todd about a particular controversy that I couldn’t help but weigh in on. For the entire encounter you can read over his blog, but in a nutshell he was basically lambasted for offering his opinions on a topic that he happened to know something about, rather than go the standard PR route. Those of you in PR know what I’m talking about, something  happens, or will happen and you send a release, the reporters call and you hand them off to an “expert” of some sort, or occasionally just someone else. Well what Todd did was streamline the process by contacting the media directly and simply stating that ” “as a media consultant, I have thoughts and opinions on the story and am available for interview or quotes.”

A few media outlets took him up on his offer and called him. Others however…went off calling his methods into question, accusing him of dictating what they should print, that it was their job to go find the “news” yada yada yada.

So this brings up a very good question. Is there a more efficient way to do things, some of the time? I have never been one to say that just because we have new methods we have to use them exclusively. However there have been many times when I knew I could make the reporter’s job a hell of a lot easier if I simply contacted them first with ALL the info they would need, rather than require them to have to go on a fishing expedition that they most likely don’t have time for anyway. So many story ideas get dropped for this very reason. Tight deadlines and stiff competition for space/time means that the days of the reporter who does all his or her own pounding of the pavement are long gone. PR professionals are here to help…so let us help. So to get back to the particular situation, which was his commenting on the resignation of Rep. Anthony Weiner, he shot me an email saying he wanted my take on the situation and my response to him was this:

“I think you are actually right on the money. I used to work in-house PR sending out the standard releases and when reporters would call, it was always me putting them in touch with someone else, one more step for them to take, and not because I wasn’t qualified but because that was simply how things were done where I worked. We were PR people, and treated by management as having little value – just get the right people to the reporters. Well, having been in the media business myself, having worked as a social media consultant, I too have an opinion on many subjects. Am I always the best? No. Am I an expert at everything I like to talk about? No. But then I don’t claim to be either. I am simply someone with experience that knows a few things about what is going on in the world, especially if it has to do with social media, PR or wildlife conservation.”

Where is the best place for those of us who have become hybrids at what we do? Is there a time when being efficient becomes overstepping our bounds as PR and Media professionals? Professionally I find nothing wrong with what Todd did or the idea of offering our services straight out whether they be quotes, opinions, whatever help we can provide to reporters so that they can get their job done faster, better and with better quality. Isn’t that after all one of the core responsibilities of public relations?

I applaud Todd for staying on top of the newest methods of breaking through to media. In today’s lighting quick world, when a plane crash is faster tweeted than reported on the six-o-clock news, it is all too important that people like him, people like me even continue the all important work of media and social media research to make sure that the public is always well-informed.

Think I’m wrong? Right? Have your own opinion you’re just dying to share? I welcome your comments.

(image courtesy of PRtalknow.com)

Using your Backstory to Shape your Online Persona

“Everyone is a storyteller”  –Michael Margolis

I recently had the privilege of listening to a webinar broadcast from SXSW 2011 (where I so wish I could be right now) by the author and master storyteller, Michael Margolis. Despite tuning in a little late, the first comment I caught really made me sit up and pay attention; and that was that as social media entrepreneurs we are all essentially storytellers, that our success or failure depends on our ability to relate our story to our audience.

As a trained journalist, Communications & Outreach Specialist, PR pro and freelance writer by trade this totally made sense to me. after all, isn’t it my job to relate to those who I am working with by finding the common ground, by sharing my story in the hopes that there will indeed be a shared empathetic connection?

I think his primary point was to use your “back-story” to shape your online persona, the parts of yourself that you put out there for others to either accept, judge or completely ignore. The idea that we can reinterpret a past event through new perspectives and may even learn something new just made total sense to me. After all, don’t we all live according to a certain revisionist history to a point anyway? Seems to me that as we look back on what made us who we are, we may even learn something new to add to the story.

So what’s your back-story? I’m thinking that I can totally be a superhero if I want to be. I did after all graduate early, make it through college with honors while a single parent (at least in the beginning) and then became known for my social media knowledge through rigorous self tutelage (thanks @blogbloketips, @socialmediatoday, @socialguide and @HollyHoffman for that!)

So maybe from now on I am going to work on developing my back-story. Interested? Well you don’t have to take my word for it. You can download the free e-book “Story Manifesto” or buy your very own copy from the Get Storied website.


So What’s your back-story and how do you use it to engage with your clients? I’d love to hear all about it!


Innovative Use of Color, detailed line work make Sacred Heart stand out from all the rest

If you are prone to believe in stereotypes, you might not automatically think of warm friendly faces and a laid back comfortable environment when you think of a tattoo parlor…I know that I didn’t used too…until I met Joe.

Joe Reyes, owner of Sacred Heart Tattoo in Austell can put anyone at ease. He may be covered with the obligatory markings of his craft but he lacks the knife-like edge that people so often assume comes with the tattoo-artist’s lifestyle. In short, Joe is just a really nice guy, a sentiment reflected by the following that appears on the shop website:

“This is first of all the most friendly shop I have ever stepped a foot into. We met Joe and it was like meeting someone you had known forever. He listened to our ideas and came up with some great artwork! They are very flexible and have always been able to work us in. We will never consider getting work done by any other shop! These guys are amazing!” – Ashley Crews

Being a friendly guy doesn’t automatically make you a great tattoo artist, so it helps that Joe and his crew are a pretty talented team. This is obviously a pre-requisite, especially since Joe learned from one of the best, world-class artist Tony Olivas, founder of Sacred Heart Tattoo. Of course you don’t have to take my word for it. Take a look at some of his work and you can decide for yourself. Joe has a touch that is extremely light, which was nice for me, having sensitive skin and a tendency to scar easily. Definitely something to consider when contemplating a tattoo. Also, anytime people see our tattoos they always comment that they must be very fresh, this is because the tattoos that my husband and I have received from Joe look brand new, just like the day they fully healed. The ink he uses sets in so deep and rich that people never believe that some of the work is several years old.

But if it’s a tattoo from Joe you’re interested in, you had better call first, he just might be on set. You read that right. Mr. Reyes has kept himself busy stacking up credits in his free time, whether making an appearance in Fast and Furious 5 which recently wrapped filming in Atlanta or appearing as one of the lead actors in an award-winning music video, Transistor, produced by Players Royale Productions for the Atlanta band The Julia Dream, you can expect to see lots more of his smiling face. Even if it’s not in the movies, once you get a tattoo from Joe, you will probably be going back for more.

Don’t forget to visit the official Sacred Heart Tattoo Austell Facebook Fan Page !

Use Social Media to Work Smarter Not Harder…

During tough times such as now doing more with less has become the norm’ rather than the exception. Therefore, why should your social media strategy be any different. Many organizations are hesitant to allow workers to have access to social media applications at their work-stations even now amidst all the positive and compelling  evidence of the amazing things being accomplished. This is due primarily to the fear that employees will become distracted by the inherent social factor, the farm town gifts, mafia wars, pokes, super pokes and redundant quizzes. However by cracking down it’s possible that they are missing prime opportunities to optimize their brand, content and social currency.

Employee Evolution claims that the best strategy is to make every employee a social media representative, a tool for furthering the needs of the organization rather than a weight around the neck used to slow momentum.

I tend to agree with this view point. By allowing employees to take part while on the clock, you are giving them ownership of the brand, creating a sense of pride and loyalty that will ultimately serve to benefit the organization. Want to convince your supervisor? Here are a few key points to remember when presenting the case for social media at work:

  1. Empower by encouragement-Give a person ownership and you will create a sense of pride, empowering them and also helping to ensure that they will be good public representatives of the organization. If you have ownership then you feel loyalty towards the organization that creates that feeling. Simple right?
  2. Make everyone an equal-This is a big one. Rather than getting caught up in silo-type thinking, allowing only either the top reps or the grunts to speak out, let everyone be on equal footing. This supports the first point about empowerment. Doing this helps to humanize an organization making them appear to be much friendlier and appealing to the public.
  3. Build creativity while cutting costs-Allowing everyone to participate means that an entire collection of creative minds with different skill sets will be utilized rather than a select few. Creativity tends to stagnate if not poked occasionally with the big fork of distinction. You also save money by taking advantage of existing resources, and who doesn’t want to save money?

Do you work for a progressive organization? Share your story about how you engage with the public via social media at work. Is it working for your company? Or do the employees take advantage? If you are banned from using social media while on the clock, why do you think that is?

 

 

Want to Help Fix the Economy? Be a Scrooge!

I read a great post this morning that totally fit in with what I was feeling. I tend to dread the holiday season. Not that I don’t enjoy spending time with the family, watching old Christmas specials like The Grinch Who Stole Christmas (my FAVORITE) and a Charlie Brown Christmas (2nd FAVORITE), eating my dad’s awesome Yule log (a lovely chocolate cake thing with maple flavored whipped creme…..aaahhhhhh……sorry having a Homer Simpson moment there) and sitting in front of a roaring fire. No, all those things are the essence of the holiday season for me.

What I hate is the shopping, the expectations, the greed, the consumerism, the obsession with STUFF we don’t need. Here is an excerpt from the blog that sums it up better than I ever could.

Go ahead...be a Scrooge for the planet!

Go ahead...be a Scrooge for the planet!

“We are in a mess. Actually we are in a bunch of messes. The financial collapse was caused in large part by our greedy and over consumptive nature and practices. Markets will not hold when so many people live lives based on an ever revolving line of credit, made necessary by the need to own more than one can afford.

The environmental mess we are in, is a direct result of over harvesting the planets resources to supply our consumptive society.

We are running out of nature… fish, forests, fresh water and minerals. We are running out of clean air, water and soil.

It’s not just about saving the planet though. It’s about returning to relationships that aren’t based on material gratification.

There’s only one way to avoid the collapse of this human experiment of ours on Planet Earth: we have to consume less.

It will take a massive mind-shift. You can start the ball rolling by buying nothing on November 27th. Then celebrate Christmas differently this year, and make a New Year’s resolution to change your lifestyle in 2010.” – Twilight Earth

I’m not saying that we shouldn’t give gifts to those we love, but what happened to homemade gifts, baked goods,  offers of services and other intangibles? Therefore I am not participating in the madness that is Black Friday. I will not step into any stores and will ignore the plethora of ads blasted at me from every direction. For once I am so glad I live in the boonies, have no TV and few radio stations that come in clear. Less media means less commercials to tempt me, or my children.

If you are a green organization trying to figure out how to convince people we need less, then definitely read the post I linked too and then try to help promote green gifts. Memberships and donations to green organizations such as your state government’s nongame wildlife program (which in Georgia relies entirely on donations and the sales of license plates), Green America, The Sierra Club or the Arbor Day Foundation who will plant a tree in honor of every donation, are all examples of gifts that not only reduce your carbon footprint, but will help to preserve the planet’s beauty for generations to come.

Another idea for green gifts – potted plants, framed comics from your local newspaper (print or online) that have special meaning, hand-made toys, blankets or scarves, and the list goes on. Last year a friend received a set of coasters made out of pop tops (mostly beer I admit) but they were so cool, and were an excellent form of recycling since many places that take bottles do not recycle the lids.

Want to help get us out of the greedy consumerist mess we are in, try not using your credit cards this holiday season. Be a scrooge, and save the planet.



“World of Mouth” – a clear example…. It always comes back around.

In my last post I mentioned Erik Qualman’s book “Socialnomics” – in chapter five he goes into detail about how more and more we care about what our networks have to say about products and services than what we hear from commercials, print ads and so forth.

However, we can’t completely discount great customer service when it happens – know why? Because a good review has the same opportunity to go viral as one simply spoken about at the water cooler.

Earlier this week, my division at work put in orders for out business planner refills for the 2010 year. I had decided the one I was using was really not suitable and really wanted to go with the super “Master Planner” 2-page per day organizer designed by Franklin Covey. So I get my order and it is only the pages, no binder….I was a little miffed, checked the catalog and sure enough, the product number only indicated the refill. So I thought, ok, no big deal, I will just look through the Staples catalog (my org is contracted with them) and find the planner. Let the frustration begin.

First I checked the catalog – no planner big enough…then I checked the website…no binder. At this point I was very, very frustrated and felt entirely PISSED off that a company would carry refill pages for a binder they did not carry. On a lark I went on the Franklin Covey web site and guess what….they DON’T carry one either!!!!! Can you believe it? Franklin Covey, a huge name in personal organizers sells an AWESOME refill but not a binder that it will fit in.

I called Staples and talked to a wonderful young woman who seemed as perplexed as I was. Guess what she did. First she did her own search, then she took down my info and promised to call back. I admit I was skeptical but let it go…until 15 minutes later she called back. She had scoured the web and found a binder that would fit my refill – on Daytimer.com…now that is awesome customer service.

Not only did she seem genuinely concerned, but in order to help me sat a satisfied customer she checked her competitors web sites to  help me find what I needed.

Maybe Staples and Franklin Covey as organizations messed up…but that woman provided excellent customer service, which speaks volumes about the organization she works for.

Thanks a million and thanks to Staples for hiring such great customer service reps.

So as an addendum, you can bet that although I was disappointed with the product availability, I was very happy with the service and would definitely recommend Staples to others.

Next time you are answering a question from a potential client or customer, when you know you have to give them “bad” news – consider the method of delivery and how else you might help them. It can mean the difference between someone having a bad experience and passing that on, or someone maybe not getting what they want, but passing on good word of mouth about how well they were treated-which ultimately is more important than a product or service anyway over the long run.

Can Your Online Persona Strengthen Your Brand?

Not long ago I had a very interesting conversation via TweetChat with someone who is excellent at one thing, Branding.  We talked about how many of us bloggers have a unique online persona, one we share with the “world” as it may and one that may be different than our random everyday personality. Good or bad, it does happen and if you do it right, this may just  help you to succeed in the craziness of the online social media world.

From the feedback I received I realized that this idea is hardly new. Since the dawn of Hollywood and before, people have been using their public image to enhance their brand. I may not be a movie star, but many of the same techniques still apply. As a PR person, I learned many of these tricks and tips in school and thought I would now share them with you. So here is just a quick refresher on how to use your online identity (public persona) to help solidify your brand.

1. How important is a name? If you make a point to use your full name in all of your online interactions, that’s great…but remember that not everyone will agree and using your real name can inadvertently create enemies. As long as you remain thick skinned, this should be alright though. Another important thing to remember – if you use your name, all of your revelations whether they are professional or a rant against an insane boss are all linked to you. This can come back to bite you so if you choose to use your real name….be aware of the consequences that come with it. It is a good idea to go ahead and purchase your own domain while you’re at it. (oh and if you are curious…Google yourself and see what comes up – apparently I am an exotic dancer/stripper in Texas….who knew?)

2. According to Erik Qualman (@equalman) the author of the incredibly awesome book, “Socialnomics” , if you choose to develop your online brand based on a singular persona, (real or not) it is very important to have a singular image across all of your social media outlets. This may be a logo or even a picture. I really had no idea that one image could be that important, and then I felt silly since this is one of the first things hammered into your head in all advertising and marketing classes. We are a visual species, and more than remembering what is written, we will remember an image whether it is on Facebook, Twitter, MySpace, FriendFeed or a blog. Therefore, pick an icon/image/photo that truly represents your brand and use it across the web. Soon, those who are interested in you and what you stand for will begin to read your online responses, or notice your “ads” simply because they see your icon, regardless if they are actually interested in the topic of the blog post or article.

3. No matter how “big” you become online, remember that you have a life…in the real world. When approached or contacted to speak, give presentations, be a guest-poster etc, remember that you are representing both your online persona (the person/brand the world is familiar with through your blog) and you as a person. If there is too much of a gap then your brand awareness could become tarnished. No one wants to feel they have been lied too or led on. While this may seem contradictory, one of the main things I have learned is that although I have deveoped a brand through my work online, I am still me and that is the person that I want people to respect.

Have thoughts? Has your personal brand ever interfered with your personal (off-line) life? Please feel free to share.

’till next time!

Can Social Media Become an Agent of Conservation?

The following is an essay I wrote after watching “An Inconvenient Truth” while preparing to lead a class discussion on climate change. I think it neatly sums up why I do the things I do and is the first in a series of essays about using social media to effect real change for conservation.

I come to you today with what may seem like a radical concept. I admit that I have what some may consider a unique perspective on conservation, so what I want to do is to back up a little bit and tell you a little bit about how I came to feel this way.

As a child, I had a couple of events happen to my family that forever changed the way I looked at the world. When I was eleven years old, my house was destroyed by a tornado. This may not seem incredibly out of the norm for a weather event but the reason I say it began a shift was that I was living in suburban Marietta, Georgia at the time. Another factor is that I was home at the time and actually was right in the middle of my house being pummeled from all directions by a force that both terrified and awed me with its sheer power. We lost everything, except our lives. Yes that was traumatic, but what was even more traumatic, was what happened next. Of all the crazy things about that freak storm, this had to be the most bizarre. Despite our home being in ruins, the flattened street in clear view from the wreckage, the phone that was in our kitchen still had a dial tone. My father called 911. And this is where it gets even more interesting. The operator accused my father of making a crank call and hung up on him.

Let me fast forward a year or so. While on vacation to Lake Hartwell, my family decided to spend the night out in the lake on the houseboat we had rented. During the evening we received a distress call from another houseboat. They had hit a submerged stump and were slowly taking on water. They had a seven month old baby on board with them. You could hear the panic in their voices. The law enforcement guys from the area came on the radio and assured them they would be fine, that the houseboats were designed to take a little damage and that they would be okay until the sun came up when they could navigate back to the docks. I have never forgotten the words he told this frightened couple – “There is no way those boats will sink.” The man on board was a little skeptical and the LE guys gave them the option of attempting to beach the houseboat, which even to me, a twelve year old child, sounded ridiculous. The man cut off contact for a bit. My father paced a bit before hailing him on the radio. Turns out they were not far from us and with the help of a very bright spot light, the couple was able to hook up with us and come aboard. I gladly gave up my bunk for the exhausted little girl and her parents. The next morning, we stood in shock as only a foot or so of the boat remained above water.  Had they stayed aboard and gone to bed, they very easily could have drowned. An incorrect assumption that things would be as they always had been could have cost three people their lives.

So what does all of this have to do with conservation, natural resources and climate change? I’m getting there I promise.

Both of my childhood situations were made more difficult by one primary factor, human perception. These incidents helped my young mind begin to understand that people do not act rationally or logically most of the time.  We make decisions based on our unique life view, what we know to be true, in part based on the many events that have happened to us, our perceptions. We as humans also naturally look for the path of least resistance. Nobody wants to make their life harder than it has to be. Rather than consider what might be, we would rather slip back into the comfort zone of what we know, or rather what we think we know.

“1500 years ago, everybody knew that the Earth was the center of the universe. 500 years ago, everybody knew that the Earth was flat. And 15 minutes ago, you knew that humans were alone on this planet. Imagine what you’ll know tomorrow.” – Tommy Lee Jones (MIB 1997)

While I am not convinced that aliens live among us, I am fascinated by human behavior, in essence, why we do what we do. In trying to find my way in the world I bounced around some, psychology, sociology, education before settling on public relations and journalism.  Why? It seemed to me that both PR and journalism encompassed a little bit of all of the things I found fascinating. Story-telling, human behavior, trends, education, shifts in belief. I saw something in that method of communication that spoke to me, something that at the time seemed radical to me but intrigued me none the less. I wondered if I could channel this vehicle, if I could somehow continue my environmental and human rights advocacy work but with an entirely new focus. Could I use the tools and ideas learned from public relations to try and save the planet? I was called crazy. Everyone wanted to work for Coke, Procter & Gamble, the Finance sector, etc. I was told that I would never be successful, never be able to support my growing family. (I was almost six months pregnant with my third child when I graduated from college.) I felt differently.

I decided that I wanted to be a part of the Conservation Ecology and Sustainable Development program at the University of Georgia because although I believe in the science and the numbers, the facts if you will, I also believe that the science alone will not save us. Our planet’s main inhabitants, humans, are a highly reactive and emotional race. Individuals and organizations all over the world have made great strides, bringing us a long way in the process, but as a collective, we still have a long way to go.

“If Facebook were a country, it would be the fourth largest.”

Let me shift gears for a moment now and draw your attention to social media. Social media represents one of the greatest shifts in communications and human perception since the invention of the printing press.  It is transforming the way we live, do business and even survive.

I began to ask myself, how better to get through to people than by using something that is having such a dramatic shift in basic fundamental beliefs .

Have you ever been so passionate about something, so focused that everything else just fades away? Al Gore summed this up perfectly when talking about his son’s accident in the documentary, “An Inconvenient Truth”.  He said, “How should I spend my time on this Earth?” The life-threatening accident put the trivial into perspective.

Maybe I’m not making a fortune, but what I’m doing may have a profound effect on those that come behind me, my children, their friends, our collective descendants.

When Gore’s documentary was made, there was still a large controversy surrounding climate change. It was called a hoax, a fraud. Gore was called crazy. He stood by his convictions. It almost seems laughable, four years later with what we know now to think that climate change was ever considered “the biggest hoax ever perpetrated upon the American people.”

Let me go back for a moment to that tornado and the 911 operator. As my family huddled together, coated with blow-in insulation and misty February rain, what delayed the help we needed was that operator’s “knowledge” of the area, the weather reports, and what she knew to be true for storm history in the area. But in fact, she was wrong. The year after my neighborhood was ripped to the ground, the county purchased tornado sirens. When they were being constructed, some people complained. The towers were ugly, expensive and the majority of people felt they were unnecessary. There was a newspaper article that came out that explained to baffled county residents that even though the storm seemed to be a freak thing, it would be better for everyone if they were prepared in the future. Fourteen months after that first storm, the unthinkable occurred. I was at school when the sirens went off. My heart sank because somehow I knew. It ripped through my neighborhood and then hopped over the highway to exert wrath upon two other subdivisions and a trailer park. Two people died. When my mom called the school that afternoon, I knew. My teacher assured me that everything would be alright, that lightning simply didn’t strike twice. She was wrong. Although the damage was nowhere near as severe as before, it was simply incredible that it had hit the same homes two years in a row. Our brand new construction now had splintered gaps where the back porch had been, most of the pine trees lay on the ground, our camper turned upside down and smashed. People were amazed. This type of thing had never been a problem where we lived. This was new, and perception-changing.

It was only the start and there have now been regular tornadoes every few years around the state, both destructive and deadly. Things don’t stay the same because we want them too or even because we think they should. People’s views on climate change are like that. People who spend their time listening to radical pundits like Rush Limbaugh and firmly believe that global warming is a myth are in my opinion, desperately clinging to their outdated beliefs, not because they give credence to them, but rather out of fear. Fear of the dramatic shifts we are seeing all across the world. Social justice, climate change, human rights, war etc.

Those rabidly outspoken few, however misinformed, are not the scariest though. It is those who concede and say okay, yes the world is heating up, but who cares? There’s not much we can do about it anyway right? Those people are the ones I strive to understand. I have this idea that if I can just figure out what is going on in their heads that maybe I can change their mind. Isn’t that what advertising, commercials, PR, government and media have been doing ever since Edward Bernays, the father of modern public relations first spoke about the power of influence and public perception?

Okay, I don’t come from an incredibly strong scientific background. However, as I stated before, science alone can’t save us, which I think is the reason this master’s program is so popular. The teachers remind us that we must look beyond the numbers, to human behavior, community, economics, culture, media influence, etc. if we are to really and truly make a difference in the way we work to conserve what we have left and to make responsible and practical management plans that actually work. To repeat Gore, “What we take for granted might not be here for our children.” We can’t assume blindly that our actions however small, have no effect on the larger world. We can’t ignore what is happening all around us.

“No one can do everything, but everyone can do something” – WE ADD UP 2009

I was told that the climate change debate is an ethical, moral and philosophical issue and I agree. I only need look around to see that our world is consumed with the trivial, the superficial and the irrelevant. Why? Maybe I am crazy, and overly sensitive, but when I see trash on the road, people with fifty plastic grocery sacks, or people refusing to believe that all species have the right to exist, I feel physically ill.

I was hired only about six months after I graduated college, by the Georgia Department of Natural Resources, as a public affairs specialist, a job I continue to hold. What I have learned has taken my breath away, has made the trivial insignificant. I learned through practical experience what amazing resources we have on this planet. I couldn’t believe that I hadn’t learned this before and as a new “recruit” I couldn’t understand why others wouldn’t find it as awe-inspiring as I did.

I made up my mind that I would make a difference, somehow. I dove in to education, greedily devouring everything I could on why people behave as they do when it comes to conservation. I wanted to understand the concept of “buy in” and what is the determining factor that either makes an individual, organization or industry finally say, ok, we will work with you. I wanted to know if in fact there was a way to accurately measure behaviors so we could see where the change occurs.

“People play various roles in their own lives and take on different personalities depending on where they are or with whom they are interacting. People have their work personas that are much different from their nightlife personas, which in turn are different from their family personas and so on.

The same holds true for corporations; on one hand, a company donates millions to save-the-planet-type funds, but on the other hand, they dump millions of gallons of toxic waste into the clean water supply.

The transparency and speed of information flow caused by social media mitigates this type of social schizophrenic behavior. What does this mean for companies and individuals?” – Erik Qualman (Socialnomics 2009)

I ask, what does this mean for those fighting for conservation?  Will social media help improve transparency enough to actually change behavior? I think so. That is what I want to find out.

PR Tips: Public Relations on a (Very Tight) Budget

Today’s guest post comes from Ashley Wirthin, writer for Public Relations Blogger and marketing associate for H Media Group.

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Don't Let a Tight Budget Stop Your Campaign.

My senior year in college I worked for a non-profit as the event-coordinator intern, helping with an annual fundraiser. Even though the event was months to come when I began the internship, we seemed to always get behind in funds and deadlines.

While working, I learned a bit about PR, especially in relations to non-profits who seem to have an even smaller budget for advertising, PR, and marketing than your normal for-profit company. (The small company I work for now, which is comprised of 3 employees, seems to have a larger advertising budget.)

Here are a few things (some of which were free) I did to prepare and promote our event, and some things other local companies helped us to do through donations:

1.)   I requested the event to be added to event/community calendars. This involved contacting site admins, or simply adding the event myself. Most of these calendars allow you to submit your own information that will be moderated and added by the admin or editor. Others ask for an email with event information, but it all really depends. I simply searched in Google for event calendars for the local Portland area and added the event to most of what I found.

2.)   I posted the event information on my Facebook and MySpace accounts. (I wasn’t asked to, but I wanted to invite some of my friends, given they were able to attend the event.) This is a great way to get involvement and to rank in searches on the two social networking events, had someone searched for a similar event. Now, a year later, I would add Twitter and perhaps even LinkedIn to the mix and let my networks know about the event through those two vehicles as well.

3.)   We distributed and mailed a lot of flyers and postcards. On its own this is an expensive feat. However, we were lucky enough to get the printing donated by a local company in exchange for advertising. Collaborating and making a lot of calls and being persistent can help propel an already existing network of local companies and result in some donations of time or resources.

4.)   We printed flyers and posters and asked local companies (especially those that were sponsoring the event) to help out and place them in windows and on counters. We made sure to go local and throughout the Portland area.

5.)   With the help of a PR firm and PR specialists, we were able to get a radio spot with a local celebrity/personality and gave away tickets to the event. We also told local news about the event and a large TV news channel was present and recording at the event, even performing a few interviews. The PR firm also helped to get our stories in local papers and publications.

Along with these things, we sent out press releases (which can be done for free or at little cost, and can be handled internally), advertised (heavily) on our own website, and through other companies sponsoring, gained a lot of publicity and advertising on their sites when they would promote their sponsorship.  Some other things we could have done could have included creating a blog, held contests, or gotten in touch with bloggers who would have been interested in our event, both locally and topic related.

To further help your PR efforts, get involved in your community, network with local companies, and build up a professional set of contacts with which you can get in touch. Try not to get in contact with them only when you need something, but get in touch with them when you have something of value to offer. This can build a better relationship, and open the door for future collaborations.

Furthermore, make friends in the blogging world; having a good group of bloggers you are familiar with when you have a story to launch can be a great resource. Again, remember to offer something of value to them as well; they may be more prone to reciprocate in the future.

Like this? Check out Ashley’s blog now for more.

Ashley_Werthlin_14_AAshley Wirthlin is a Marketing Associate for H Media Group. She manages, edits, and writes at PublicRelationsBlogger daily. She is a recent marketing/management graduate of the University of Portland, and has experience working in marketing, non-profits, fundraising, and event coordination. PublicRelationsBlogger is an educational resource for anyone interested in the PR industry. Ashley plans to release a PR Certification program in early 2010.