How Good a Story-Teller are You?

I hemmed and hawed for a couple of weeks over the subject of this post. I am right in the middle of several projects and quite frankly could have written about any of them but as I am going to be a guest lecturer in the one and only Professor Karen Russell’s Classroom this Friday I felt that topic of properly engaging an audience perfectly fitted the bill.

Okay, first a little background. Way back when I was a lowly undergraduate struggling along with the rest of my class to figure out where I was going in life, (I will admit to being a little more anxious than most of my fellow students seeing as I had about 10 years and 2 kids on most of them) I met a really cool teacher. For whatever reason, call it fate or whatever, we just sort of clicked. We had kids roughly the same age and we were both into this “new” social media revolution. She assigned the class to start a blog, and here five years later, I am still at it. I found something I love to do. Something I enjoy so much in fact that I actually have started several others for various reasons and have helped various non-profits set up ones of their own. Over the last five years, Karen has given me feedback, advice, and friendship and has rightfully earned the title of blogging mentor. Now on to the rest of this post.

I have been studying social media for the past four years. My teachers are people that you are probably pretty familiar with if you follow social media at all. I’m talking about Blog Bloke, Holly Hoffman, Tiffany Mollohan, Lisa Barone, Kelley Crane, Matt Chevront, Michael Margolis, Daren Rowse, Eric Qualman and course Chris Brogan. Some of these I met via Brazen Careerist, an awesome site that brings a whole bunch of us bloggers together regularly in a comfortable forum where we can bounce ideas off one another and share both good and bad ideas. Others I’ve met only in passing, either through Twitter or one of my blogs but I can honestly say that I’ve learned something valuable from each and every one of them.

Recently I have been reading a fantastic book by Annette Simmons entitled “Whoever Tells The Best Story Wins”. When I first started reading it, I will admit it was out of pure curiosity, being a writer and a storyteller by trade. By the time I realized it was actually a book geared towards marketers I was enjoying it so much that I kept right on reading, figuring that the lessons learned could very well apply to just about anyone who makes a living from stringing words together, whether in a sales pitch or an article in a magazine.

So how does this apply to social media? I mean this post is about what I plan to talk about as a THE guest speaker for the 5990H class at the University of Georgia on Friday so I guess I should get to the point.

Social media is like any other media in that those who have the gift of being able to intuitively tune in to their audiences are going to be the most successful. To be able to do this you have to be able to suppress your natural inclinations towards objective thinking, you know the type of thing that has been ingrained into us since we were barely knee-high. This idea that everything must be logical, must have a justifiable cause and effect. This thinking will only slow you down when it comes to getting in tune with those who will ultimately become your bread and butter.

Lost yet? Here is an example. say that a particular client loves the color red, songs by Bach and moonlit walks along the beach. You have been hired to create a social media campaign for a new brand of breath fresheners. Objectively speaking the clients subjective whims have nothing to do with the product. But putting objective aside you decide to do a couple of independent online surveys to see if any of the target audience may also have similar associations with their breath freshener products. 

As it turns out, your cleverly worded survey brings in surprising results. Putting objective numbers and statistics aside you decide to run with your campaign which features individuals being carried away by their breath fresheners….taken over in a dream like state. The video shorts were posted on YouTube and the Twitter and Facebook campaign solicited consumers to send in their own experiences with their favorite brand of X breath freshener, whether it be a magical proposal moment or just a fun moment.

The client was impressed.  They had expected a presentation of numbers, target markets, graphs and the like.Objective stuff.Instead they got a series of stories told right from the mouths of the consumers, The subjective. What better way to sell a product than to tell a great story. One that can be repeated over and over again.

So I ask you. How good a storyteller are you?

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Using your Backstory to Shape your Online Persona

“Everyone is a storyteller”  –Michael Margolis

I recently had the privilege of listening to a webinar broadcast from SXSW 2011 (where I so wish I could be right now) by the author and master storyteller, Michael Margolis. Despite tuning in a little late, the first comment I caught really made me sit up and pay attention; and that was that as social media entrepreneurs we are all essentially storytellers, that our success or failure depends on our ability to relate our story to our audience.

As a trained journalist, Communications & Outreach Specialist, PR pro and freelance writer by trade this totally made sense to me. after all, isn’t it my job to relate to those who I am working with by finding the common ground, by sharing my story in the hopes that there will indeed be a shared empathetic connection?

I think his primary point was to use your “back-story” to shape your online persona, the parts of yourself that you put out there for others to either accept, judge or completely ignore. The idea that we can reinterpret a past event through new perspectives and may even learn something new just made total sense to me. After all, don’t we all live according to a certain revisionist history to a point anyway? Seems to me that as we look back on what made us who we are, we may even learn something new to add to the story.

So what’s your back-story? I’m thinking that I can totally be a superhero if I want to be. I did after all graduate early, make it through college with honors while a single parent (at least in the beginning) and then became known for my social media knowledge through rigorous self tutelage (thanks @blogbloketips, @socialmediatoday, @socialguide and @HollyHoffman for that!)

So maybe from now on I am going to work on developing my back-story. Interested? Well you don’t have to take my word for it. You can download the free e-book “Story Manifesto” or buy your very own copy from the Get Storied website.


So What’s your back-story and how do you use it to engage with your clients? I’d love to hear all about it!


Staying Innovative is Crucial for Conservation

With so many non-profits and NGO’s, not to mention all the state and federal agencies vying for a piece of the continually shrinking resource pie, it is no secret that to remain in the conservation game, being innovative has become a critical component for survival.

The old stand-by tricks of the trade are no longer returning the numbers they used to which is part of why so many have turned to using social media. But just “using” social media or creating a social media plan is not enough.

In order to stay ahead of the game, you have to almost stay ahead of social media, a nearly impossible task. That means having at least one or more dedicated staff members that just work on social media campaigns, not just a summer intern. They stay current on what’s out there, using valid search methods and make sure your organization is represented on all the major social networks where it is relevant to be present.

But as the great Cat in the Hat said, “that is not all, oh no, that is not all.”

Twitter and Facebook, while important are considered the norm by today’s social media standards. To stay ahead and keep today’s 5-second attention spans on your web sites (and hopefully clicking on your donation buttons) you have got to have an innovative approach. You need something that will not only capture attention but then nudge them to act upon an impulse. Not an easy task I know (In fact I am currently working on a thesis about this very topic so please feel free to comment, I need all the help I can get!!)

First take a look at this list. I found it while perusing a great blog called NowSourcing and although a bit dated, it has some tremendous resources.

Next take a look around you and ask a few key marketing and demographic questions. Who are you trying to reach? What kind of sites do they generally frequent? What is your key demographic. Most organizations have access to this type of information and can sit down and come up with a list pretty easily.

Once you have your list, it is time to get creative. Brainstorm all the ways (in 140 characters or less if you can) that you can appeal your organization’s latest achievement to all the different demographics you listed. Try humor, trivia, promotion, a plea, whatever and see what you come up with. The point is start getting the creative juices flowing.The upside of this is that if you come away with anything really good, it is already pre-packaged for Twitter!

Once you are feeling a little looser, take your demographic and start researching some new networks where you might be able to connect with them. Depending on the type of organization you are a part of this could be Care2, GovLoop, GreenWalla, etc. Again be creative. Enter some key words into a few search engines and see what pops up, whether they be blogs, web sites, online magazines etc. Make a note of these search results and where you can begin to interact. Don’t hide your identity, the point is to get your organization’s name out there, to show you have an interest where your customers/constituents are spending time.

Okay, so you have a pretty good idea where your audience is spending their time and you’ve created a decent, maybe even humorous list of possible tweets/pitches for your organization. Now for the next step – to find out who is already talking about you and plug in.

Similar to the keyword search you used before, you will be using some social media tools to locate just how far your actual reach is on the web using klout, backtweet, twitter reach etc. A great discussion of these tools can be found here. What these will do for you is to help you determine just how influential you are being with your current campaigns, and where you may need to beef up your efforts.

So hopefully this short refresher has helped you but please note that this is a continuing work in progress. What additional ways do you stay on your toes in the name of conservation?

I Make Mistakes Everyday…And I’m Okay With That.

Okay, so I’ve been absent from the blogging scene for a while. Not that I haven’t been around; I’ve made a point to keep up with my social networks, commenting, tweeting, having some fabulous conversations with some of my fellow bloggers and perusing some new social media applications, making notes for my ongoing research. But as for actually writing a post of my own, I’ve come up against a wall.  Today after some Tweeting with the BlogBloke about whether or not to be controversial (I generally open my mouth when I shouldn’t, he was toning down a post), and catching up on emails I read a great post from Copyblogger about inspiration that ended up giving me just the push I needed. The post referred me to a site called The Quotations Page among other ways (music, reading great authors, leafing through magazines) to break through writers block when you feel like you just can’t write one more line. So I hopped on over the site and one of the first quotes to pop out at me was this one.

“Always acknowledge a fault. This will throw those in authority off their guard and give you an opportunity to commit more.” – Mark Twain
I tend to be one of those that rushes forward, excited, into new situations feeling and learning my way along as I go. On one hand I tend to learn a lot this way and have a great deal of practical hands-on experience in many different areas of life. On the other hand, I have made many mistakes and incurred several injuries along the way.
However, having said that, I am proud to say that I live with no regrets for the way I live my life. I make mistakes,  I learn from them and then I move forward. Always move forward.The important part as the quote so eloquently points out is admission though. Most people don’t like to admit when they’re wrong. They will go to great lengths to hide every little flubb up. I include myself when I say that as I too have been guilty of posturing on more than one occasion. But there is wisdom in that quote.
If you go ahead and admit the mistake it tends to confuse others. I think it is true that most people expect you to try to get out of it, so by admitting you have done wrong, you leave them scratching their heads and then you look incredibly wise and on top of things. (I’ve even heard it can be a great way to get ahead in business, as long as you are not a constantly messing up.)
So what am I taking from this little lesson? I am going to try to admit to a few more mistakes. Who knows, maybe this will be just the crack in the wall I need to get the creative juices  flowing.
Thank goodness for Mark Twain. How would we ever Blog without him?
Photo courtesy of Creative.com


Is the traditional press release dead?

Recently I had a conversation with my boss as we carpooled back to the office from Atlanta. The gist of the conversation revolved around my attempts to assuage my guilt at feeling that maybe I wasn’t fulfilling all of my technical job duties. Don’t get me wrong, I work my butt off, but as our budget continues to be slashed and more and more people find greener grass on the other side of the fence (at least I am hoping they are), my day-to-day duties have changed, evolved and increased into new and exciting (but exhausting) avenues.

For starters I am not writing 2-3 press releases every week anymore. When I mentioned this, my boss was quick to point out that even though I wasn’t writing out releases, I was still promoting content, probably more so than when I was submitting the standard releases. By utilizing our social media platforms I was reaching a larger audience in real-time – can’t get that kind of reach necessarily with an article in the local paper. Also more and more bloggers were picking up on things I was putting on Facebook and twitter – so in reality I was actually creating more buzz than ever before.

Also – many of the traditional media outlets are cutting their print editions more and more. Very little actually goes into those small rolled up bug squashers still hand delivered right to your door. Now days, people read their news online so the bulk of the news that is picked up, either by traditional release or by other means ends up online, not the traditional “front page”.

I actually spend a large part of my time researching new media outlets, demographics and social media (as a science of all things), rather than writing press releases. I still work in the field and have a blast documenting the work that first drew me to conservation in the first place, but now I am also learning how to market what I’m passionate about, so that maybe others will become as fiercely devoted to it as well.

So back to the title of this post. Is the traditional press release dead? Maybe not. There will probably always be the mom and pop grocer that sells bait, milk and hands out a weekly fishing report with info from a press release (probably verbatim). But in the grand scheme of things, most organizations have or will soon have to move beyond the comfort zone of what’s easy and step out into the scary world of new media.

Use Social Media to Work Smarter Not Harder…

During tough times such as now doing more with less has become the norm’ rather than the exception. Therefore, why should your social media strategy be any different. Many organizations are hesitant to allow workers to have access to social media applications at their work-stations even now amidst all the positive and compelling  evidence of the amazing things being accomplished. This is due primarily to the fear that employees will become distracted by the inherent social factor, the farm town gifts, mafia wars, pokes, super pokes and redundant quizzes. However by cracking down it’s possible that they are missing prime opportunities to optimize their brand, content and social currency.

Employee Evolution claims that the best strategy is to make every employee a social media representative, a tool for furthering the needs of the organization rather than a weight around the neck used to slow momentum.

I tend to agree with this view point. By allowing employees to take part while on the clock, you are giving them ownership of the brand, creating a sense of pride and loyalty that will ultimately serve to benefit the organization. Want to convince your supervisor? Here are a few key points to remember when presenting the case for social media at work:

  1. Empower by encouragement-Give a person ownership and you will create a sense of pride, empowering them and also helping to ensure that they will be good public representatives of the organization. If you have ownership then you feel loyalty towards the organization that creates that feeling. Simple right?
  2. Make everyone an equal-This is a big one. Rather than getting caught up in silo-type thinking, allowing only either the top reps or the grunts to speak out, let everyone be on equal footing. This supports the first point about empowerment. Doing this helps to humanize an organization making them appear to be much friendlier and appealing to the public.
  3. Build creativity while cutting costs-Allowing everyone to participate means that an entire collection of creative minds with different skill sets will be utilized rather than a select few. Creativity tends to stagnate if not poked occasionally with the big fork of distinction. You also save money by taking advantage of existing resources, and who doesn’t want to save money?

Do you work for a progressive organization? Share your story about how you engage with the public via social media at work. Is it working for your company? Or do the employees take advantage? If you are banned from using social media while on the clock, why do you think that is?

 

 

Can Social Media Become an Agent of Conservation?

The following is an essay I wrote after watching “An Inconvenient Truth” while preparing to lead a class discussion on climate change. I think it neatly sums up why I do the things I do and is the first in a series of essays about using social media to effect real change for conservation.

I come to you today with what may seem like a radical concept. I admit that I have what some may consider a unique perspective on conservation, so what I want to do is to back up a little bit and tell you a little bit about how I came to feel this way.

As a child, I had a couple of events happen to my family that forever changed the way I looked at the world. When I was eleven years old, my house was destroyed by a tornado. This may not seem incredibly out of the norm for a weather event but the reason I say it began a shift was that I was living in suburban Marietta, Georgia at the time. Another factor is that I was home at the time and actually was right in the middle of my house being pummeled from all directions by a force that both terrified and awed me with its sheer power. We lost everything, except our lives. Yes that was traumatic, but what was even more traumatic, was what happened next. Of all the crazy things about that freak storm, this had to be the most bizarre. Despite our home being in ruins, the flattened street in clear view from the wreckage, the phone that was in our kitchen still had a dial tone. My father called 911. And this is where it gets even more interesting. The operator accused my father of making a crank call and hung up on him.

Let me fast forward a year or so. While on vacation to Lake Hartwell, my family decided to spend the night out in the lake on the houseboat we had rented. During the evening we received a distress call from another houseboat. They had hit a submerged stump and were slowly taking on water. They had a seven month old baby on board with them. You could hear the panic in their voices. The law enforcement guys from the area came on the radio and assured them they would be fine, that the houseboats were designed to take a little damage and that they would be okay until the sun came up when they could navigate back to the docks. I have never forgotten the words he told this frightened couple – “There is no way those boats will sink.” The man on board was a little skeptical and the LE guys gave them the option of attempting to beach the houseboat, which even to me, a twelve year old child, sounded ridiculous. The man cut off contact for a bit. My father paced a bit before hailing him on the radio. Turns out they were not far from us and with the help of a very bright spot light, the couple was able to hook up with us and come aboard. I gladly gave up my bunk for the exhausted little girl and her parents. The next morning, we stood in shock as only a foot or so of the boat remained above water.  Had they stayed aboard and gone to bed, they very easily could have drowned. An incorrect assumption that things would be as they always had been could have cost three people their lives.

So what does all of this have to do with conservation, natural resources and climate change? I’m getting there I promise.

Both of my childhood situations were made more difficult by one primary factor, human perception. These incidents helped my young mind begin to understand that people do not act rationally or logically most of the time.  We make decisions based on our unique life view, what we know to be true, in part based on the many events that have happened to us, our perceptions. We as humans also naturally look for the path of least resistance. Nobody wants to make their life harder than it has to be. Rather than consider what might be, we would rather slip back into the comfort zone of what we know, or rather what we think we know.

“1500 years ago, everybody knew that the Earth was the center of the universe. 500 years ago, everybody knew that the Earth was flat. And 15 minutes ago, you knew that humans were alone on this planet. Imagine what you’ll know tomorrow.” – Tommy Lee Jones (MIB 1997)

While I am not convinced that aliens live among us, I am fascinated by human behavior, in essence, why we do what we do. In trying to find my way in the world I bounced around some, psychology, sociology, education before settling on public relations and journalism.  Why? It seemed to me that both PR and journalism encompassed a little bit of all of the things I found fascinating. Story-telling, human behavior, trends, education, shifts in belief. I saw something in that method of communication that spoke to me, something that at the time seemed radical to me but intrigued me none the less. I wondered if I could channel this vehicle, if I could somehow continue my environmental and human rights advocacy work but with an entirely new focus. Could I use the tools and ideas learned from public relations to try and save the planet? I was called crazy. Everyone wanted to work for Coke, Procter & Gamble, the Finance sector, etc. I was told that I would never be successful, never be able to support my growing family. (I was almost six months pregnant with my third child when I graduated from college.) I felt differently.

I decided that I wanted to be a part of the Conservation Ecology and Sustainable Development program at the University of Georgia because although I believe in the science and the numbers, the facts if you will, I also believe that the science alone will not save us. Our planet’s main inhabitants, humans, are a highly reactive and emotional race. Individuals and organizations all over the world have made great strides, bringing us a long way in the process, but as a collective, we still have a long way to go.

“If Facebook were a country, it would be the fourth largest.”

Let me shift gears for a moment now and draw your attention to social media. Social media represents one of the greatest shifts in communications and human perception since the invention of the printing press.  It is transforming the way we live, do business and even survive.

I began to ask myself, how better to get through to people than by using something that is having such a dramatic shift in basic fundamental beliefs .

Have you ever been so passionate about something, so focused that everything else just fades away? Al Gore summed this up perfectly when talking about his son’s accident in the documentary, “An Inconvenient Truth”.  He said, “How should I spend my time on this Earth?” The life-threatening accident put the trivial into perspective.

Maybe I’m not making a fortune, but what I’m doing may have a profound effect on those that come behind me, my children, their friends, our collective descendants.

When Gore’s documentary was made, there was still a large controversy surrounding climate change. It was called a hoax, a fraud. Gore was called crazy. He stood by his convictions. It almost seems laughable, four years later with what we know now to think that climate change was ever considered “the biggest hoax ever perpetrated upon the American people.”

Let me go back for a moment to that tornado and the 911 operator. As my family huddled together, coated with blow-in insulation and misty February rain, what delayed the help we needed was that operator’s “knowledge” of the area, the weather reports, and what she knew to be true for storm history in the area. But in fact, she was wrong. The year after my neighborhood was ripped to the ground, the county purchased tornado sirens. When they were being constructed, some people complained. The towers were ugly, expensive and the majority of people felt they were unnecessary. There was a newspaper article that came out that explained to baffled county residents that even though the storm seemed to be a freak thing, it would be better for everyone if they were prepared in the future. Fourteen months after that first storm, the unthinkable occurred. I was at school when the sirens went off. My heart sank because somehow I knew. It ripped through my neighborhood and then hopped over the highway to exert wrath upon two other subdivisions and a trailer park. Two people died. When my mom called the school that afternoon, I knew. My teacher assured me that everything would be alright, that lightning simply didn’t strike twice. She was wrong. Although the damage was nowhere near as severe as before, it was simply incredible that it had hit the same homes two years in a row. Our brand new construction now had splintered gaps where the back porch had been, most of the pine trees lay on the ground, our camper turned upside down and smashed. People were amazed. This type of thing had never been a problem where we lived. This was new, and perception-changing.

It was only the start and there have now been regular tornadoes every few years around the state, both destructive and deadly. Things don’t stay the same because we want them too or even because we think they should. People’s views on climate change are like that. People who spend their time listening to radical pundits like Rush Limbaugh and firmly believe that global warming is a myth are in my opinion, desperately clinging to their outdated beliefs, not because they give credence to them, but rather out of fear. Fear of the dramatic shifts we are seeing all across the world. Social justice, climate change, human rights, war etc.

Those rabidly outspoken few, however misinformed, are not the scariest though. It is those who concede and say okay, yes the world is heating up, but who cares? There’s not much we can do about it anyway right? Those people are the ones I strive to understand. I have this idea that if I can just figure out what is going on in their heads that maybe I can change their mind. Isn’t that what advertising, commercials, PR, government and media have been doing ever since Edward Bernays, the father of modern public relations first spoke about the power of influence and public perception?

Okay, I don’t come from an incredibly strong scientific background. However, as I stated before, science alone can’t save us, which I think is the reason this master’s program is so popular. The teachers remind us that we must look beyond the numbers, to human behavior, community, economics, culture, media influence, etc. if we are to really and truly make a difference in the way we work to conserve what we have left and to make responsible and practical management plans that actually work. To repeat Gore, “What we take for granted might not be here for our children.” We can’t assume blindly that our actions however small, have no effect on the larger world. We can’t ignore what is happening all around us.

“No one can do everything, but everyone can do something” – WE ADD UP 2009

I was told that the climate change debate is an ethical, moral and philosophical issue and I agree. I only need look around to see that our world is consumed with the trivial, the superficial and the irrelevant. Why? Maybe I am crazy, and overly sensitive, but when I see trash on the road, people with fifty plastic grocery sacks, or people refusing to believe that all species have the right to exist, I feel physically ill.

I was hired only about six months after I graduated college, by the Georgia Department of Natural Resources, as a public affairs specialist, a job I continue to hold. What I have learned has taken my breath away, has made the trivial insignificant. I learned through practical experience what amazing resources we have on this planet. I couldn’t believe that I hadn’t learned this before and as a new “recruit” I couldn’t understand why others wouldn’t find it as awe-inspiring as I did.

I made up my mind that I would make a difference, somehow. I dove in to education, greedily devouring everything I could on why people behave as they do when it comes to conservation. I wanted to understand the concept of “buy in” and what is the determining factor that either makes an individual, organization or industry finally say, ok, we will work with you. I wanted to know if in fact there was a way to accurately measure behaviors so we could see where the change occurs.

“People play various roles in their own lives and take on different personalities depending on where they are or with whom they are interacting. People have their work personas that are much different from their nightlife personas, which in turn are different from their family personas and so on.

The same holds true for corporations; on one hand, a company donates millions to save-the-planet-type funds, but on the other hand, they dump millions of gallons of toxic waste into the clean water supply.

The transparency and speed of information flow caused by social media mitigates this type of social schizophrenic behavior. What does this mean for companies and individuals?” – Erik Qualman (Socialnomics 2009)

I ask, what does this mean for those fighting for conservation?  Will social media help improve transparency enough to actually change behavior? I think so. That is what I want to find out.